Onagi support
Need help?
Ask your agent.
Ask how Onagi works or get help with your account. Sign in to chat, or find a guide below.
Your agentHelp, one question at a time
Example chatAsk a question. Find your next step.
Find a guide
Search 35 guides, or browse by topic.
- Sign inUse email, Google or X. Your Onagi wallet is made for you the first time, with no seed phrase to keep.Getting started
- Allow tradingOne permission lets Onagi place your orders and move money between your own pockets. Remove it any time.Getting started
- Add Onagi to your Home ScreenThere is no store app. Add Onagi to your Home Screen to open it full screen and, on iPhone, get notifications.Getting started
- Link Telegram to your agentTalk to the same agent in Telegram. Link it once with a one-time code from the Agent tab or page.Getting started
- Add moneySend USDG on Robinhood Chain to your Onagi wallet. It lands in your Cash as soon as the network confirms it.Money
- Move money between pocketsCash, Perps, Predict and Autopilot are all yours. Move money between them with Transfer.Money
- Get USDG on Robinhood ChainOnagi runs on USDG. Get it from an app or exchange that can send it on Robinhood Chain.Money
- Withdraw to another walletSend USDG from your Cash to any address on Robinhood Chain, like your exchange or another wallet.Money
- Check fees and minimumsWhat Onagi charges on tokens, perps and predictions, and the smallest amount for each kind of move.Money
- Buy or sell a tokenBuy a token from the Tokens board with the USDG in your Cash, and sell it back the same way.Trading
- Open a long or a shortTrade a price going up (long) or down (short) with leverage, using the money in your Perps pocket.Trading
- Set a stop loss or close a positionAdd a stop loss or take profit when you open a position, and close all of it or part of it.Trading
- Place or cancel a limit orderOpen a perps position only when the price reaches your level. Cancel the order any time before it fills.Trading
- Make a predictionBuy Yes or No on a real-world question. Each share pays $1 if your side is right, and it settles by itself.Trading
- Predict a five-minute roundEvery five minutes, pick Up or Down on BTC, ETH, SOL or XRP. The round settles by itself a few minutes after it ends.Trading
- Talk to your agentAsk about your account, any market or how Onagi works. Your agent answers in the app and on Telegram.Your agent and Autopilot
- Switch your agent on or offOff, your agent only reads and explains. On, it prepares trades for you to confirm and can run Autopilot.Your agent and Autopilot
- Start or stop AutopilotAutopilot trades perps for you with the money in your Autopilot pocket. It needs $100 there to start.Your agent and Autopilot
- What your agent can and can't doYour agent reads, explains and prepares trades you confirm. It doesn't send money out of your wallet.Your agent and Autopilot
- Holder rewards: how they workHold at least 10,000 ONAGI in your Onagi wallet and sign in once. Rewards land in your Cash as USDG.$ONAGI and rewards
- Why didn't I receive a reward?Check the two rules, the $100 pool and the $0.50 floor, then look up your wallet on the Rewards page.$ONAGI and rewards
- Buy ONAGIBuy ONAGI in the app with the USDG in your Cash. It stays in your own Onagi wallet, where rewards count it.$ONAGI and rewards
- Check your activitySee every trade you and your agent made, with prediction results and rewards, newest first.Account and settings
- Turn on notificationsHear when an order fills, a round ends or money lands, even with Onagi closed. Pick what you get.Account and settings
- Edit your profile or hide from the leaderboardPick a name, a character or your own photo and a cover. Choose whether you show on the leaderboard.Account and settings
- Export your wallet keyShow and copy your wallet's private key to use the same wallet elsewhere. Never share it.Account and settings
- Sign outSign out on this device. Your money stays in your wallet, and signing back in brings everything back.Account and settings
- My deposit hasn't arrivedMost missing deposits are still at the exchange, or went out on the wrong network or token. Check these in order.Something's wrong
- Why was my order refused?The app says why, under the slider or on the Order failed screen. Most often the money sits in another pocket.Something's wrong
- My position closed by itselfA stop loss, a take profit, liquidation or Autopilot can close a position. Your history shows which one it was.Something's wrong
- A round has no result yetA five-minute round settles by itself a few minutes after it ends. There is nothing to claim.Something's wrong
- Autopilot hasn't tradedDays without a trade are normal. Check that Autopilot is running and that its own pocket has money.Something's wrong
- I can't withdrawThe slider or a short message says what is missing: an address, money in Cash, or the trading permission.Something's wrong
- Someone may have my keyMove your money to a wallet only you control, right away. Onagi can't freeze a wallet or undo a send.Something's wrong
- Get help from the teamEmail the team without turning trading on, or ask your agent to pass a problem on while its switch is already on.Something's wrong
No matching guides. Try a shorter phrase, , or contact the team.
Popular guides
Keep your wallet key and sign-in code private. Onagi support will never ask for them. Our bot is @OnagiAgentBot.Stay safe
All guides
Getting started
4Sign in, allow trading and set up your phone.
Money
5Add money, move it between pockets and send it out.
Trading
6Tokens, perps, predictions and five-minute rounds.
Your agent and Autopilot
4Talk to your agent, switch it on and run Autopilot.
$ONAGI and rewards
3Hourly USDG rewards for eligible holders.
Account and settings
5History, alerts, your profile and your key.
Something's wrong
8When money, an order or the agent doesn't do what you expect.
Stay safe.
Scammers copy trading apps and their bots. These rules never change.
- Use the official contacts below.Your agent can send alerts you enabled and replies to support requests. An unexpected message from another account is not a reason to trust it.
- No one from Onagi asks for your key or your sign-in code.The six-digit code from your email is only for the sign-in screen. Never type it anywhere else.
- Your agent doesn't send money out of your wallet.Sending money out is your own step, on the Withdraw screen. A message that asks you to send money for a fix is a scam.
- A send to another wallet can't be undone.Check the full address and network, then check them again in your wallet confirmation.
Think someone has your key? Here is what to do first.
Still stuck?
Tell your agent.
Tell your agent what went wrong, or contact the team directly. Include what happened, when it happened and your wallet address. Keep your key and sign-in code private.